The authorization form protects the credit card holder and our company rights, future orders will be processed much faster.
you only need to provide the authorization form if you are using credit card payment method.
We guarantee that your order will arrive at your door in perfect condition and will be what you ordered. You need to check that items received are in a good condition before signing the courier papers. If your order arrives damaged or is not what you ordered you have a 48 hour window period to contact us to arrange a return. If you contact us after the 48 hour window period you will not be able to return the product unless it is an incorrect item that was delivered. Be advised using or opening an item may void this returns policy. Any returns must be in brand new unused condition.
We offer a 100% guarantee that we will deliver your order to you. All orders are sent with a tracking number, the tracking number gets emailed to you, so you can follow each step of your parcels journey. If for some reason we can’t locate your order, we will replace it free of charge,(This offer stands for Australian residence only). We are unable to give our international customers any guarantees as some parcels may be stopped by customs. Check the law in your country before placing any orders.
Unfortunately we cannot give you an exact delivery date but we can provide you with a tracking number, so you can track your item online. We normally dispatch within 48hours from receiving the payment.
We need your real name and surname as you need to sign for receiving the parcel. A valid email address so we can send you a tracking number. A valid phone number in case the delivery company need to contact you before delivering.Please note if you are paying via credit card, the name on the card must match with the name of the person ordering, otherwise are have the right too debit the credit card provided and refuse to send the parcel until we receive a photo ID and an authorization form from the person stated on the credit card. we also have the right to cancel the transaction and refund the money to the same credit card.
I don’t have a credit card, or don’t want to use my credit card for online purchases, what can I do?
We accept direct bank deposit as valid forms of payment. Our Banking Details are available upon request.
We also accept Money orders or cheques, please ask for details.
Please note however, you need to place an order with us through our website first. This will let us give you an order number to use as a reference for your transaction.
We are a certified safe site by VISA and Mastercard. All of our credit card transactions are handled by Virtual Card Services. We don’t store your credit card information on our site at all, thus making it 100% safe for you. Please be advised that we have the right to ask for a photo ID, a credit card payment authorization form to be filled before dispatching your order, failing to do so, results in cancelling the order and refunding the money back into the account.